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Most questions are covered below. If you cannot find what you need, send a request and we will reply within one business day.
Common questions
Why is my database hibernating?+
Free databases hibernate after 1 hour of inactivity and wake on the next connection (typically 1-5 seconds). Paid plans hibernate after 6 hours, and pinning a database to your always-on pool keeps it from hibernating entirely.
Read moreHow do I restore an archived database?+
Open the database in the /cloud dashboard and click Restore. This is the only way to bring an archived database back; archived databases reject connection attempts at the network level.
Why does Cloud use FerretDB instead of MongoDB?+
MongoDB's SSPL license restricts how managed providers can offer it. FerretDB implements the MongoDB wire protocol on top of PostgreSQL, so your existing drivers and queries work without changes. Apache 2.0 licensed.
Read moreCan I migrate from Cloudant, Atlas, or Turso?+
Yes. We have step-by-step migration guides on the blog covering Cloudant to CouchDB, MongoDB to FerretDB, and Redis to Valkey. The blog index has the full list.
Read moreWhere can I download the desktop app?+
Layerbase Desktop is free for personal use on macOS, Windows, and Linux. Get it from the desktop page.
Read moreHow does billing work? What's the difference between the free and paid plans?+
Free is no credit card required, hibernates after 1 hour, and includes 9 free-tier engines. Solo ($5/mo) and Pro ($15/mo) are flat monthly fees that unlock every engine, more databases, and an always-on pool, plus optional add-ons (extra pool blocks at $10/mo and team seats at $3/mo).
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